Mystery Customer Research...

Mystery customer research (mystery shopping) is a key part of the service offer at On-Site Research. We provide this research discipline either as a stand alone observational tool or as part of a more integrated approach to:
 
‘Service evaluation for service improvement’
 
On-Site Research currently manages mystery shopping in petrol forecourts, the licensed trade, branded bars and restaurants, supermarkets, department stores, children’s retail, opticians and certain mobile phone outlets. Yes, our clients benefit from a national field team, sophisticated allocation systems and engaging reporting outputs to support their programs ...
 
but more importantly, our clients benefit from working with an agency that always seeks to maximise the commercial benefit of their investment by way of designing and implementing programs that set out to provide a difference in the way front line teams receive information and act positively upon the findings.